Cancellation & Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be completely satisfied with Founder Distribution OS. If you purchase any paid subscription plan (Maker, Growth, or Pro) and decide within 14 days of your initial purchase that the platform does not meet your business needs, you are eligible for a full, no-questions-asked refund.

2. Subscription Cancellations

You can cancel your subscription at any time directly through the Billing section inside your workspace dashboard, or through your Paddle customer portal link provided on your receipt.

Upon cancellation, your subscription will remain active until the end of your current paid billing period. You will not be charged again. After the period concludes, your workspace will automatically transition to the Free plan, preserving your historical data and existing setup.

3. How to Request a Refund

To request a refund within the 14-day window:

• Send an email to support@founderdist-os.xyz with the subject line “Refund Request”.
• Include your account email address and your Paddle order/transaction ID (found on your payment receipt email).
• Our support team will process your request within 1–2 business days. Refunds will be issued back to your original payment method via Paddle.

4. AI Credits & Usage Packs

One-off usage credit packs ($1 per 20 credits) that have already been consumed by AI analysis, deep scraping, or strategist queries are generally non-refundable once utilized. Unused credit packs may be refunded upon request within 14 days of purchase.

5. Merchant of Record Contact

Because Paddle.com is the Merchant of Record for all our orders, you may also reach Paddle’s buyer support directly at paddle.net for invoice retrieval, payment receipts, and billing queries.